Terms and conditions
TERMS AND CONDITIONS
Our products contain alcohol and are for over 18s only*. By placing an order for one of these items you are declaring that you are 18 years of age or over. These items must be used responsibly or appropriately.
(*Alcohol licenses vary per country)
Pursuant to the Licensing Act 2003 it is an offence for any person under the age of 18 to buy, or attempt to buy, intoxicating liquor subject to a maximum fine of £1,000, or for any person over the age of 18 to buy intoxicating liquor on behalf of any person under the age of 18, subject to a maximum fine on conviction of £5,000.
In accepting these Terms and Conditions you agree to provide us, Finni's Black Bee Gin (HONEYBEE FARM LTD) truthful and accurate information and act in accordance with the Licensing Act of 2003 or where applicable the Licensing Scotland Act 2005.
HONEYBEE FARM LTD encourages all our website users/customers to refer to the below “Terms and Conditions” prior to making any purchases. This will ensure you are understanding of these Terms and Conditions prior to any enquiries or orders.
Price is listed in British Pounds GBP and is VAT Inclusive. (Quotations can be sent out in “GST Exclusive” pricing if required).
Postage and Handling is commonly delivered by Royal Mail (Signed for) and completed by local post outside UK
Lost, Missing, Damaged or Destroyed Freight is a rare occurrence, but does happen on occasions. Finnis’ Black Bee Gin (HONEYBEE FARM LTD ) Royal Mail signed for service, with “Signature on Delivery”, (as indicated above). Although the order is out of our control once it has left our hands, we will assist in any enquiries with Royal Mail to investigate the issue.
For larger orders, if you have a preferred freighting company, we can also assist in your organisation of this, through your designated freight company.
For Overseas Orders, please check with your Customs or clearance broker for import taxes, duties and charges prior to ordering. These usually include a Goods and Services Tax (GST) at your domestic GST rate, plus importing duties and charges for clearing the shipments that you have ordered. The purchaser is responsible for these taxes, duties and charges.
Finnis’ Black Bee Gin (HONEYBEE FARM LTD ) is not liable for any damage or loss that has occurred from the use of information or products from this website.
PAYMENTS AND RETURNS
Payments to Finnis’ Black Bee Gin (HONEYBEE FARM LTD ) are transacted through a safe and secure third party gateway “Stripe” (https://stripe.com/gb/payments) which has been internationally approved and secure for credit card and debit card payments.
Returns, Exchanges, Refunds and Warranty Service Work will be honoured as per Consumer Law requires, and in accordance with the product’s manufacturer. The individual cases will be assessed as a case by case basis, and inevitably is determined by the manufacturer’s policies in most cases. However, Finnis’ Black Bee Gin (HONEYBEE FARM LTD ) will always work with you to seek a fair and amicable solution.
Product returns must be paid for by the customer, and be well packed to avoid damage on the return journey. Products sent back for return, exchange or for warranty, must be discussed with Finnis’ Black Bee Gin (HONEYBEE FARM LTD ) prior to returning the product. A “Returned Merchandise Authorisation” (RMA) Number must first be issued by Finnis' Black Bee Gin (HONEYBEE FARM LTD ). This is then your reference for any future correspondence on this product.
Once we receive the products back, we will assess the products and will be in contact to discuss the next appropriate action that we can take. Please refer to our Policy Statement on Returns, Exchanges and Refunds for further details, or contact us at a time convenient to you.
For further details please see below the section “Returns Policy”
The Finnis’ Black Bee Gin (HONEYBEE FARM LTD ) Website, Associated Materials and Social Medias may not be copied, transferred, reproduced, altered, sent to other parties or for commercial purposes, unless prior consent has been granted in writing from Finnis’ Black Bee Gin (HONEYBEE FARM LTD ) Management. Similarly, in visiting this website and our Social Media outlets, you agree to not engage in any harmful, abusive, vulgar, disruptive, illegal, defamatory, racist views or threats against the Staff or Company.
Finnis’ Black Bee Gin (HONEYBEE FARM LTD ) Website, Social Medias, Prices, Product Sheets and Terms and Conditions may change when required, and it is encouraged that any Website visitors review the conditions etc, prior to ordering any products.
By using this website, you are accepting the above Terms and Conditions, and any enquiries about this Website, our Social Medias and The Company are encouraged.
These terms and conditions are subject to change without notice. Please do contact us if you spot an irregularity or mistake, or simply have a query regarding our website, shop or company.
HONEYBEE FARM LTD wishes to advise that we do our best to ensure all information gathered is kept private and confidential at all times.
Information that we receive through the internet, emails and phone calls, is never disclosed to third parties, and we ensure any hard copy and soft copy documentation is kept securely on site or in our computer systems.
Information is provided only when you place an order, submit an enquiry via our website, or if you subscribe to our newsletters; all of which may ask for details such as your name, phone number and email address. We therefore use this information for the following:
• To assist us in your orders or enquiries.
• To help us develop our website and products to better service you and other customers.
• To provide us with your details for any subsequent email marketing, including new product announcements or specific sales and marketing initiatives.
(If you wish to be removed from our mailing list, please just let us know at any time and we will exclude you from any future mailouts).
If you have purchased our products via a credit/debit card, your details are not disclosed to our website or accounting systems, as the transaction is hosted through the safety of Stripe’s secure payment gateway, which is an internationally approved and extremely safe payment system. Stripe is used to handle all our electronic online payments. Details on Stripe, their security and how they store details please see here:
Cookies; Our website does have the ability to collect visitor numbers through your site visits. This enables us to simply monitor and analyse visitor numbers and no other information is obtained from your visit.
Finnis’ Black Bee Gin (HONEYBEE FARM LTD ) is committed and reliant on quality products and services, with our ongoing goal to exceed customer satisfaction! On occasions, some products may not be fit for purpose or not as advertised due to faults or damage.
We will assess each Return, Exchange, Refund on a case by case basis. However, please note the following to commence this process:
• Generally, there is a 30 Day Exchange and Returns Policy for items that are no longer required and are still in a perfectly resalable condition, in original packaging.
• Please contact us to discuss the Return, Refund or that you believe is to be required. We will make an “over the phone” assessment and seek to troubleshoot in case the issue is able to be remedied without sending back.
• If it is determined that a product needs to be returned, a Return Merchandise Authorisation (RMA) Number will be assigned to the returning product, prior to it being sent back. This will be your reference to the product for any further correspondence. The product needs to be returned suitably packed for protection, in its original packaging and with all associated accessories if provided with the product. A note with any details you can provide is also encouraged, to be placed in with the returned product.
• If the product is deemed to be fit for reselling, then we will advise of this and issue an exchange or refund (if returned within 30 days).
• If the product is deemed to have a manufacturer’s fault, an exchange or refund will also be given.
• If the fault is deemed to be through negligence or human error, we will discuss the most appropriate action to remedy the damage.
• If the product is not in its original packaging and/or is not in a resalable condition, we will discuss the most appropriate options.
Finnis’ Black Bee Gin (HONEYBEE FARM LTD ) encourages any feedback and seeks to work with all customers to ensure an amicable and practical outcome for any Exchange, Return, Refunds or Warranty Service Jobs. Please contact us if there are any enquiries pertaining to the above.